I didn't receive a voice call with a verification code. What should I do?

If you signed up to receive Voice Call alerts on our registration page and didn’t receive a phone call finalizing your registration, we recommend you try the following:

  • Confirm that the phone number you provided with is correct.
  • Determine if you are using any call blocking programs. If this is the case you will need to add our phone number: 1-403-282-0818 to your allowed contacts.
  • Please note a few communities use their own phone number. If adding this number does not work, please confirm the phone number with a Voyent Alert! administrator in your community.

Adding an allowed contact is different depending on your service provider. We recommend contacting them directly for instructions.

If you are unable to resolve this issue, please email  voyent.support@icesoft.com

Show All Answers

1. How do I register?
2. Can I register to receive notifications by phone and email?
3. I accidentally didn't enter the verification code. What should I do?
4. Can I register my children or parents?
5. Can visitors to the community register for Voyent Alert?
6. How do I confirm my registration?
7. How do I unsubscribe or unregister from Voyent Alert?
8. I live outside the Town's boundaries but would still like to receive alerts. Can I still register?
9. I didn't receive an email with a verification code. What should I do?
10. I didn't receive a text with a verification code. What should I do?
11. I didn't receive a voice call with a verification code. What should I do?