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Voyent Alert! is a cloud-based service utilizing Canadian-based resources for operations and storage.
ICEsoft undertakes measures to ensure that Voyent Alert! is compliant with the Personal Information Protection and Electronic Documents Act of Canada (PIPEDA).
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Voyent Alert! is a notification system that uses advanced geospatial technology to send personalized alerts about emergencies and day-to-day activities.
Rather than receive a generic message about an event taking place in your town, Voyent Alert! will provide detailed information that is relevant to you. Our alerts are able to provide necessary details including an event’s distance from you, maps of the impacted areas, and your next steps. This could be a reminder to move your car for street cleaning or step-by-step directions to the nearest evacuation shelter.
The result is that the message you receive provides the most important information, allowing you to make better, more informed decisions.
No. You will not be charged to download the Voyent Alert! app or use this service.
No. You will only ever receive a notification if it is relevant to a location or a specific topic you have selected.
To identify which topics you would like to subscribe to, visit the “My Topics” menu on your Voyent Alert! account.
Federal and provincial services advise users about issues at a broader provincial or district level. These alerts provide general warnings in order to effectively notify the variety of users in their regions. How the issue might impact you, specifically, might not always be immediately clear.
Voyent Alert! works on a more detailed level. We provide you with customized information including where the alert is relative to your location and your immediate next steps.
Additionally, as Voyent Alert! is administered at the community level it can be used for general day to day communications and local services.
No, Voyent Alert! is very simple to use.
When you first register helpful hints are included to guide you in setting up your account. If you ever get stuck, click on the “?” on the side of the screen for assistance. Additional support can be found in our Frequently Asked Questions page or by submitting a question directly.
If you choose to give Voyent Alert! permission, you can receive emergency alerts on your device when Do Not Disturb Mode is turned on. This will give permission for all alerts and notifications to be sent to your device at any time. We recommend turning this feature on to ensure you get critical alerts in the evening.
If you receive alerts through a iOS or Apple Mobile App:
If you receive alerts through an Android Mobile App:
If you receive your alerts via SMS/Text Messaging: