The Town of Slave Lake understands theses are challenging times for families and businesses. In order to provide some relief during this unprecedented time, the Town of Slave Lake has implemented a utility deferral program effective April 21st. This will affect your March invoice that is due on Friday April 24th. Your April invoice, that will be mailed out in May and set to be due May 29th and the May invoice that will be sent out in June and set to be due June 26th. Penalties will be reinstated on the June invoice that is set to be due on July 24th.
All invoices sent out over the next two months will have due dates on them, however the Town of Slave Lake will not charge penalties any accounts that fail to pay invoices by the due dates over the next two months.
If you are able to pay your utility invoices on time, we encourage you to do so.
Arrears letters will still be sent out to all accounts with an overdue balance.
When is my invoice due?
The invoice is still due on the date specified on each invoice.
What happens if I don’t pay my bill by the specified date?
The amount is still considered in arrears. There will be NO penalty applied for non-payment on the account until the June invoice that is due July 24th.
Will I still have penalties applied to my account for prior past due invoices?
No. All penalties have been suspended for all overdue accounts until the June invoice due July 24th.
When do penalties start again?
Penalties will be applied on all overdue accounts on July 24th.
Will you disconnect my service if I don’t pay my invoice?
No. The Town will not disconnect service to residents who are currently unable to pay their utility invoice.
How can I pay my invoice?
The Town offers multiple options to pay your bill.
- At the Town office – Our current hours of operation to the public are Fridays from 10:00 a.m. until 2:00 p.m.
- Mail in a cheque payable to the Town of Slave Lake. Our mailing address is:
Town of Slave Lake
P.O. Box 1030
Slave Lake, AB T0G2A0
- Through your bank online. The following banks currently allow you to pay your Town of Slave Lake utility bill online:
RBC, Scotia Bank, Servus Credit Union, ATB, CIBC, TD, BMO, TANGERINE
Please contact the bank if you require assistance in setting up payments online.
If you have any questions please contact the Town Office at 780-849-8000.