Voyent Alert!

Signup to be notified of water, sewer, road works, parking bans, and more impacting your community.

Through the Voyent Alert! System you can be informed when there are incidents that are taking place that may impact you. Whether planned activities like road or infrastructure repairs, fire bans, snow removal, or unplanned things like a water line break, a road closure due to a motor vehicle collision, high water and more. Voyent Alert! lets you stay up-to-date with whichever method you may prefer.

Additionally, Voyent Alert! allows residents to receive emergency notifications with detailed information and instructions based off of vicinity of the incident. Emergencies can include:

approaching wildfire
river flooding
train derailment
aggressive wildlife in town
severe storms
building fires
hazardous spills
or other human or natural emergencies

For emergencies, you will receive a bold Alert that is hard to miss. For notifications of issues that are non-emergencies, you will receive a normal notification on the service you select.

How to Register

You select how you would like to receive an emergency alert or notification:

an app on your smart phone or tablet
through email
SMS text to your mobile phone
a recorded message to a phone

In the event of an emergency, this will be how the Town of Slave Lake contacts you about critical information that needs to reach you and your family. The Town's system is separate from Alberta Alerts or Canada-wide alerts; the Town only issues notifications for issues in this area.

This new system allows for greater communication to residents and visitors in a timely fashion. In addition to multiple ways to sign up for alerts, this will also include mapping information for a greater understanding of where emergencies are taking place and what you need to do to stay safe.

Registration for the service is free, simple and totally anonymous.

We don't ask for personal information. Registration only asks for how you want to be notified, and the address or map pin of where you live and/or other locations in town (such as your place of work, your child's school, a favourite trail) that will help you receive the alerts that matter to you.

Options for registering:

Download the App by clicking your device's App provider:

Click here to Register for Alerts by email, text or calls to your phone.

We encourage residents who have a mobile phone with them to download the App for the best experience – you’ll be able to mark on a map your home address, business, child’s school or any other important location and get specific alerts tailored to that area.

What You Can Expect:

Personalized Communications: Voyent Alert! provides informative communications. Critical information such as the distance and direction from an incident, time of intercept and preferred evacuation routes from your tracked locations are provided.
Track Multiple Locations: Voyent Alert! allows you to create and track multiple locations such as “Kids School” or “Mom’s House”. Any event or communication related to your tracked locations will be forwarded to you along your preferred communication channel.
No Message Fatigue: Voyent Alert’s smart alerting capabilities ensure that you will only get notified when a communication is relevant to you or one of the locations you are tracking.
Communications Your Way: Receive alerts over a wide variety of communication channels including mobile apps, text/SMS alerting, email or voice calling. You can register for all or one of them.
Privacy is Paramount: Registration is anonymous, and no information volunteered or derived is shared or used for marketing or data harvesting purposes. Locational information from your tracked locations is only used to determine its proximity to an alert event and to provide critical context within the communications (such as distance and direction).
Leaving is Easy: Both mobile applications and web-based accounts provide access to an unsubscribe feature accessed via the menu icon on the top left of the screen/page. If the service isn’t working out simply click on the “Unsubscribe” button and you won’t be hearing from us again.

For more information, you can check out the FAQ and the Voyent Alert Privacy Policy.

Registration for Voyent Alert!

How do I register?

You can register for the service in one of two ways:

1. If you would like to use Voyent Alert! on your smart phone download and install the Voyent Alert! mobile application from the Apple App Store or Google Play Store. Then simply enter in an address and follow the instructions.

2. If you would like to receive Text, Email or voice call notifications visit our web-based registration page here. After you enter in an address, a registration code will be sent to you via the contact method you provided. Once you enter the registration code, registration is complete

Can I register to receive notifications by phone and email?

Yes. Voyent Alert! Users are able to register for multiple notification methods (Mobile App, Text Message, Email, or Voice Call) across different devices.

However, each method needs to be independently registered. For example, in order to receive alerts by both phone and email you would need to register twice, once for each method of contact.

If you would like to register for any additional methods of receiving Voyent Alert! Notifications, please visit our registration page at: https://ca.voyent-alert.com/vras/register.html.

I accidentally didn't enter the verification code. What should I do?

Even if you were unable to successfully enter your verification code, your account has still been created. All you are required to do is verify it and this is easy to do.

To begin, go to the Voyent Alert! login page and enter your contact information. Request a new verification code by pressing send. Then check your method of contact for the new 4-Digit Verification Code. Once you have entered the 4-Digit Verification Code, your account will be successfully registered and verified.

Note: you must keep the login screen open on your computer. If you need to access an email account online, please do so in a new browser window or tab.

Can I register my children or parents?

Yes.

Provided they have access to email or a phone, you can assist them with registering for Voyent Alert!. Simply install the app from the App Store or Google Play Store or use our web registration to receive email, voice calls or text alerts.

Can visitors to the community register for Voyent Alert?

Yes.

Visitors to the community can register with an address for the community just like residents. We recommend selecting a public building like the Town Hall or a hotel. Visitors will be notified if any alerts are sent out that affect one of the “My Locations” they may have set.

How do I confirm my registration?

To confirm your registration, you only need to login to your account. When you login you will be sent a new 4-Digit Verification Code to your device. Make sure to use this new code.

Once you have successfully logged in you can be confident that you will receive your alerts. To login to an account visit the Voyent Alert! Login Page.

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Using Voyent Alert! Guidance and Support

How do I login to my account?

If you are using a mobile app, login simply by opening up Voyent Alert! on your smart device.

For Text/SMS, Email and Voice users, go to our login page and enter your email or phone number. A 4-digit verification code will then be sent to your email or phone. Once you receive it, enter the code and you will be successfully logged in.

How do I view an alert?

All alerts and notifications that affect you will be sent directly to your device through your selected method of communication (the app, phone, SMS/Text or email). To learn about the alert simply open up the message or answer your phone.

However, if you would like to review the alert after the initial notification please use the following steps:

Voyent Alert App Users: Open the Voyent Alert! App and select the button on the bottom left of the screen (showing an exclamation point inside of a square). Then select the alert you would like to see.

Text/Email Users: Follow the “Full Details” link sent in the initial notification. This will take you directly to alert. If you are no longer able to access the initial notification, login to your account here and select ‘Notifications’ in the top right hand corner of the screen.

Voice Users: Login to your account here. Once you have logged in select ‘Notifications’ in the top right hand corner of the screen.

How do I add new locations?

Open your Voyent Alert! app or login to your Voyent Alert! account. Once in the system click on the “My Locations” tab. For web-based users this is located in the top right corner, while it is located in the bottom right hand corner for Mobile App users.

To add a new location simply click and hold a spot on the map and a popup window will appear allowing you to label the new location. Alternatively, you can enter in an address through the “Add Location” button in the top right of the screen or click on a location already shown on the map.

How do I move a "My Location"?

Press and hold the name or icon for the location you would like to move.

Once selected drag and drop the icon to the correct location.

How do I delete a "My Location"

Select the name or icon for the location you would like to delete. Once it has been selected, press the trash can image located at the bottom of the pop-up window.

What is a topic?

Topics are categories of informational alerts, that you can choose whether you would like to receive them. For example, a Topic may be “Town Events”. If you are not interested in this type of notification you can unsubscribe.

Please refer to the linked FAQ to see how you can unsubscribe from a topic.

You are not able to unsubscribe from any form of critical or emergency alert.

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About Voyent Alert

What is Voyent Alert! ?

Voyent Alert! is a notification system that uses advanced geospatial technology to send personalized alerts about emergencies and day-to-day activities.

Rather than receive a generic message about an event taking place in your town, Voyent Alert! will provide detailed information that is relevant to you. Our alerts are able to provide necessary details including an event’s distance from you, maps of the impacted areas, and your next steps. This could be a reminder to move your car for street cleaning or step-by-step directions to the nearest evacuation shelter.

The result is that the message you receive provides the most important information, allowing you to make better, more informed decisions.

Does Voyent Alert! collect personal information?

No.

The only information required to register is a postal code or address and a phone number or email address. No other personal information such as your name, address, or date of birth is required. Please see the Voyent Alert! Privacy Policy for more details.

Do I have to pay to use the service?

No. You will not be charged to download the Voyent Alert! app or use this service.

Am I going to be bombarded with useless messages?

No. You will only ever receive a notification if it is relevant to a location or a specific topic you have selected.

To identify which topics you would like to subscribe to, visit the “My Topics” menu on your Voyent Alert! account.

How is this different from other regional alert systems like Alberta Emergency Alert?

Federal and provincial services advise users about issues at a broader provincial or district level. These alerts provide general warnings in order to effectively notify the variety of users in their regions. How the issue might impact you, specifically, might not always be immediately clear.

Voyent Alert! works on a more detailed level. We provide you with customized information including where the alert is relative to your location and your immediate next steps.

Additionally, as Voyent Alert! is administered at the community level it can be used for general day to day communications and local services.

Is training required to use the service?

No, Voyent Alert! is very simple to use.

When you first register helpful hints are included to guide you in setting up your account. If you ever get stuck, click on the “?” on the side of the screen for assistance. Additional support can be found in our Frequently Asked Questions page or by submitting a question directly.

I am concerned about privacy issues. Where is the service operated from?

Voyent Alert! is a cloud-based service utilizing Canadian-based resources for operations and storage.

ICEsoft undertakes measures to ensure that Voyent Alert! is compliant with the Personal Information Protection and Electronic Documents Act of Canada (PIPEDA).

How can I use Voyent Alert! with my do not disturb feature?

If you choose to give Voyent Alert! permission, you can receive emergency alerts on your device when Do Not Disturb Mode is turned on. This will give permission for all alerts and notifications to be sent to your device at any time. We recommend turning this feature on to ensure you get critical alerts in the evening.

If you receive alerts through a iOS or Apple Mobile App:

Go to Settings and select the Voyent Alert! App.
Select Notifications. The wording may differ depending on your device.
Turn ‘Allow Critical Alerts’ on. This will allow critical alerts to send a notification and play a sound when your phone is muted or Do Not Disturb is turned on.

If you receive alerts through an Android Mobile App:

Go to Settings and search for ‘Do not Disturb permission’ or ‘special access’ (this may vary depending on your device).
Turn Voyent Alert to on.
Please note, certain devices may require alternative steps. Please view our FAQ for using DND with specific Android Devices.

If you receive your alerts via SMS/Text Messaging:

Add Voyent Alert! as a Contact in your phone. Voyent Alert! messages will always be sent from the same number, so you go to the most recent Voyent Alert! notification and add a new contact.
Add Voyent Alert! as an allowed caller. The process for determining allowed callers will change depending on the phone you use. For iOS Apple devices you will need to add the Voyent Alert! contact to your favourites.

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Voyent Alert!

How to Register

Options for registering:

Click here to Register for Alerts by email, text or calls to your phone.

What You Can Expect:

Registration for Voyent Alert!

Using Voyent Alert! Guidance and Support

About Voyent Alert

Slave Lake Alberta, Canada

Emergency After Hours Phone

Vision Statement

Mission Statement