News and Updates

Posted on: March 20, 2018

Frequently Asked Questions about Estimated Average Consumption Rate

FAQ about Changes

Frequently Asked Questions 

about Estimated Average Consumption Rate

I’m going on holidays, will I still be billed for my estimated average consumption? 

A. If your household goes on an annual vacation, this has been accounted for in your new Estimated Average Consumption. If you are planning to be away longer than you have in the past, account holders will need to provide written notice to Utilities@slavlake.ca 10 days prior to departure. This change will be adjusted accordingly.

Last year I had a water leak, will it count towards my estimated average consumption? 

A. There is a possibility that this may affect your estimated average consumption. If an account holder can provide confirmation of the fix, your consumption will be adjusted. Documentation must be provided 10 business days prior to the next billing cycle, which begins the 1st of each month. 

I’m a Landlord, and no one occupies my rental property, will I still be billed for an Estimated Average Consumption?

A. According to Bylaw #12-2018 a homeowner, or landlord may request a Vacant Service; in which case the homeowner, or landlord shall provide notice to the Town in writing ten business days prior to the disconnection date. The Utility is not deemed to be discontinued unless turned off at the CC Valve by the Town of Slave Lake.  

 

Two years ago I had five people living in my house, now I only have two, will this be taking into account when estimating my consumption? 

A. Yes, the Town of Slave Lake will work with households that have seen an increase or decrease in their occupancy. You can contact utilities@slavelake.ca or 780-849-8026 and speak with our utility clerk about the living arrangements. Households that can provide a time period of when occupancy changed, will have their m3 consumption adjusted to reflect their new living arrangements.   

I just moved into a new residence and my meter is broken. How will you calculate my Estimate Average Consumption? 

A. New accounts will be set up with a base consumption rate of 4m3 (cubic metre) per person. New utility accounts, will take priority for new water meters if available.

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