News and Updates

Posted on: February 22, 2018

Important Utility Account Change

Utility Account Change



On February 20th, 2018 council approved Bylaw #10-2018. Effective March 1st, 2018 All Residential Accounts will be changed from a metered per m3 consumption to a fixed consumption base fee per “Schedule F” in bylaw 10-2018.

This is required on a temporary basis since we have had nearly 50% of the meters fail over the last three months.  Based on this, we expect many more failures over the next few months since they are all of a similar age.  The manufacture is overwhelmed, with similar requests for replacement meters, as there are about 1000 other communities in North America with this problem.  They have committed to replacing the meters under warranty, but it will take time.  We recently received 200 meters and will begin installing them shortly.

Residents will see this change take effect for March usage, which will be billed at the beginning of April. February bills, sent out in March, will be under the current methodology.

The new water/sewer rate is based on average usage.  Some bills will go up and some will go down.  Overall the Town will not see any increase in revenue.

We continue to press the manufacturer for replacement meters at no cost to the residents.  Once the metering system is re-established the intent is to go back to billing based on metered usage.

What does this mean for your monthly utility invoice? 

Under Bylaw #10-2018 your monthly utility bill will have a flat residential consumption base rate of $52.57. Garbage and Recycling portions of your utility bill will remain the same, as in months past.

On your March utility bill a *flat rate consumption line will take the place of a calculated consumption cost. Your bill will read as follows:

Water Base Rate                                                $26.43

Sewer Base Rate                                               $16.20

Residential Consumption Base Rate             $52.57*

Garbage Collection                                            $3.78

Garbage Disposal                                            $11.86

Recycling                                                           $6.68

Curb side recycling                                            $5.46

Toxic round up                                                  $0.14

Total                                                               $123.12

Commercial and industrial properties will remain on metered per m3 actual consumption. 

Water Base Rate                                    $26.43/meter

Water consumption                                  $1.53/m3

Sewer Base Rate                                   $16.20/meter

Sewer consumption                                   $0.93/m3

Garbage                                                    $11.86

Recycling                                                    $6.68

Helpful information:

The Town website has all the utility forms available for online submission; Customer Change Request, Utility Service Application, Request to Termination Utility Service, Enrollment in  Paperless Billing, and Water Meter Appointment Request.

We have also expanded banking institutions, making it easier to setup online banking (please note when setting up to remove the "." in your account number but keep all 8 digits). We also offer preauthorized payments for utilities withdrawn on the 15th of the month, contact for more information.

If you have any inquires, you can email utilities or call 780-849-8026.

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